1. We accept payment in USD via Paypal only on international retail orders. We will only accept payment from verified accounts, and will only ship to the address linked to the account. We will NOT send any shipments to unverified addresses.
2. Not all items are available in all markets. In markets / regions where we have exclusive distributors, we will only offer replacement parts / upgrade parts. For a list of distributors worldwide, please refer to the “where to buy” section on our main website.
3. Shipping charges are calculated on a per order basis. We only ship using methods with tracking service. Tracking service is provided by the shipper, and we’re not responsible for any problems with the tracking service or software. Insurance against damage or missing shipments can be purchased by the customer if it’s available.
4. Taxes and duties are not included in the price; it is your responsibility to pay any fees (including taxes) charged by your local customs or postal office. We will only declare actual value on the export invoice as a commercial sale.
5. Once an order is placed, the order cannot be modified. If you need to update your shipping address or shipping method after your order is placed, please contact us at (886) 2-8502-0725, 10am-5pm, Monday to Friday (GMT/UTC+8) as soon as possible. We will do our best to deal with it if in time to make any changes.
6. We can understand the frustration associated with a late parcel. A late parcel could be the result of any number of reasons within either countries’ postal system. Please understand that we have no control over customs or your country’s postal system.
7. Before you contact us regarding a late parcel, please check with your local post office. In most cases, parcels that do not arrive at your home are waiting for you at the post office for collection.
8. We do not consider a parcel lost until after we have filed a missing parcel report with the shipping company / post office. We can do this after 45 days. Countries such as Italy, France, Spain, Brazil and South Africa usually have extended wait times due to customs.
9. Once we have filed a missing parcel report and we have a response from your country’s postal authority, we can then replace your parcel. We will confirm with you on your address during this process. We do not refund or replace parcels that did not arrive because they were not picked up in time or sent back to us and lost in transit or have the incorrect address.
10. Our warehouse quality checks and test confirms before packaging prior to shipments. This includes barcode, item counting and parcel weight recording to ensure each order is made in full and correct.
We take our shipping and dispatch accuracy very seriously. If you have received a parcel that is incorrect or incomplete, you must do the following within 24hrs of receiving the parcel:
※ DO NOT throw any of the packaging or product materials away. Keep the entire package 100% as you received it.
※ DO NOT USED. Keep it as original.
※ Photograph the parcel and it's contents. The photo must show products, parcel and packing materials clearly, and send it to us.
Contact Service Centre with the following information:
Member INFO/Order ID/Whole parcel pictures (include products, parcel and packing materials clearly)/Describe the problems in detail.
Failure to follow the procedures above will result in a rejection of the claim.
Never accept a parcel that is crushed, damaged or products that have been used. We also take pictures before we package products for shipping.
